1. General
By registering or placing an order you confirm that you have read and accept these terms and the Privacy Policy. If you do not agree, please do not use the service.
2. The service
Chingu is a marketplace where sellers from the Republic of Korea list products. We provide the platform, receive products at our warehouse in Korea, pack orders and deliver them to the pickup point in Bishkek (Kyrgyzstan).
The contract of sale is made between you and the seller named on the product page [확인 필요: 판매 계약 당사자 및 통신판매중개자 고지 문구].
3. Your account
- You need an account to shop. Give accurate details and do not share your password.
- You must be at least 14 years old to use the service [확인 필요: 이용 가능 연령].
- You are responsible for what is done in your account. If you think someone else has access, change your password and tell us.
- We may restrict or block an account that breaks these terms. You can delete your account at any time — see Delete account.
4. Orders and prices
- Sellers set prices in Korean won (₩). Amounts in som on the site are estimates at a dated reference rate, not a bank or card rate.
- The order amount is fixed when you place the order. Later price or rate changes do not affect it.
- An unpaid order is cancelled automatically when the payment period ends, and the items go back on sale.
- We or the seller may refuse an order if the product is out of stock or the price is obviously wrong; any amount paid is then refunded.
5. Payment
Order payments currently run in test mode: no real money is charged and we do not receive card details. We will announce the switch to real payments in advance and update these terms.
6. International shipping
- Shipping from Korea to Bishkek is not included in product prices and is paid separately when you collect the order (postpaid).
- The fee is based on the weight of the packed parcels (including volumetric weight) at the current rates, with a minimum weight per order. An estimate is shown at checkout.
- The final amount is fixed when the order leaves Korea and is shown in the order and in a notification. That is the amount you pay at the pickup point.
- Delivery times are estimates and may change because of customs, carriers and other circumstances beyond our control.
7. Collecting your order
- Orders are handed over at the pickup point in Bishkek [확인 필요: 픽업 장소 주소·운영 시간]. You will be notified when your order is ready.
- An order may be packed in several parcels. It is ready for pickup only when all parcels have arrived, and it is handed over in full.
- To collect it, give or show the pickup code from "My orders". Do not share the code: orders are handed over against it.
- Check the parcels when you collect them. Orders are kept at the pickup point for [확인 필요: 보관 기한 및 미수령 시 처리].
8. Cancellation, returns and exchanges
- You can cancel an order yourself in "My orders" while it is unpaid, or paid but not yet sent for packing. After that, cancellation is possible only through support.
- Returns and exchanges of products without defects: [확인 필요: 반품·교환 정책].
- If an item arrives damaged, wrong or incomplete, tell us within [확인 필요: 신고 기한] with photos, and we will resolve it together with the seller.
- Refund method and timing: [확인 필요: 환불 방법·기한]. This does not limit your statutory consumer rights.
9. Seller responsibility
The seller is responsible for the product: its description, photos, quality, safety, authenticity, legal compliance and availability. We check sellers when they join and may hide products that break the rules, but we do not guarantee the accuracy of every listing.
10. Reviews
You can review products you bought. Reviews must be honest and must not contain insults, advertising or other people's personal data. By posting a review and photos you allow us to show them in the service. We may hide reviews that break these rules.
11. Prohibited use
- Breaking the law, reselling in breach of seller rules or importing prohibited goods.
- Creating accounts in someone else's name, collecting other people's orders or using their pickup codes.
- Guessing passwords, bypassing limits, scraping the service with automated tools or disrupting it.
- Using the AI assistant to obtain harmful or illegal content.
12. AI assistant
The AI assistant answers automatically and can be wrong. Its answers are for information only: always check prices, availability, statuses and conditions on product and order pages. Assistant answers are not a promise by the seller or the operator.
13. Limitation of liability
The service is provided "as is". We try to keep it running without interruption, but maintenance and outages can happen. To the extent the law allows, we are not liable for indirect losses or for circumstances beyond our control (customs, carriers, natural disasters). Nothing in these terms limits liability that cannot be limited by law.
14. Changes to these terms
We may change these terms. A new version applies from the date shown at the top; we will announce significant changes in advance on the site or in a notification. By continuing to use the service you accept the new version.
15. Governing law and disputes
These terms are governed by the law of [확인 필요: 준거법]. We will first try to resolve any dispute by negotiation; otherwise it will be heard by [확인 필요: 관할 법원], subject to the mandatory consumer protection rules of your country of residence.
16. Contact
Send questions about orders and these terms to the address below.
- Company name
- [확인 필요: 상호]
- Business registration number (Korea)
- [확인 필요: 사업자등록번호]
- Mail-order business report number
- [확인 필요: 통신판매업 신고번호]
- Address
- [확인 필요: 사업장 주소]
- Representative
- [확인 필요: 대표자]
- Privacy officer
- [확인 필요: 개인정보 보호책임자]
- Contact e-mail
- [확인 필요: 연락처 이메일]